A bad lead is a credit.

The short version: tell us within 7 days about a lead with bad contact info, a denied request, or a duplicate, and we replace it with a credit for the full price you paid. A person reviews every report, and approval is at our discretion. The credit applies to any lead and never expires.

When a lead qualifies

• Bad contact information: the phone number is disconnected, wrong, or belongs to a different person.
• Bad email: the address bounces or does not exist.
• Denied request: the person says they never asked for annuity information.
• Duplicate: you received the same person twice within 90 days.
• Wrong county: the lead is outside the county you hold (county holders only).

How to report one

1. Report it inside 7 days of receiving the lead.
2. Use the Report a bad lead button on the lead in your portal, or the form linked below.
3. Tell us what went wrong and how many times you tried to reach them.
4. We review inside 24 hours.
5. Approved credits go out the same day as a code by email, worth the full price you paid, good on any lead.

Not signed in? Use the bad lead form. You will need the lead's name from your email.

What does not qualify

• The lead is real but does not answer or call back.
• The lead loses interest after asking for help.
• The lead does not fit your own criteria.
• The report comes in after the window.
• The lead did not turn into a sale.

That part is the job. We price the introduction, not the close.

How credits work

• A credit is the full posted price of the bad lead.
• It is a code, good on any lead at any price. Use it on a lead that costs more and you pay the difference.
• It never expires.
• It is not convertible to cash.
• County holders: the credit is refunded to the card the lead was charged to.

What is refundable in cash

• A package balance you paid for and have not used. Ask and it comes back. Credits stay as credits.

Nothing else is cash. Every buy button on this site says so underneath, so it is never a surprise.

County holders

You get priority review, and if a bad lead came in as a meeting request, we flag the county's pages and check the form, because that is a problem on our side. Your county leads are charged to your card as they arrive, so a verified bad-contact lead is refunded to that card.

A word about chargebacks

If a charge ever looks wrong, come to us first. This process is faster than a card dispute, we approve legitimate reports without a fight, and a chargeback on a valid charge freezes your account while the card networks sort it out. Write and we will make it right.

If we say no and you disagree

1. Reply to the decision within 48 hours.
2. Send anything extra: call log, screenshot, what the person said.
3. We look at it again, fresh.
4. You get a final answer within 2 business days.

Last updated September 13, 2026. This policy may change; continued use of the service means you accept any updates.