annuitywhale.com

Refund policy

A bad lead is a refund.

You only pay for leads that are real. If the contact info is wrong or the prospect denies asking about annuities, you get your money back. Here are the exact terms.

The short version: tell us within 7 days and we refund any lead with invalid contact info, a denied request, or a duplicate. No fight.

When a lead is eligible for a refund

  • Invalid contact information: the phone number is disconnected, wrong, or belongs to a different person.
  • Non-functional email: the email address bounces or is invalid.
  • Denied request: the prospect denies ever asking for annuity information.
  • Duplicate lead: you received the same lead twice within 30 days.
  • Wrong county: the lead is outside the county you own (for county owners).

How to request a refund

  1. Submit your request within 7 days of receiving the lead.
  2. Use the refund link in your lead delivery email, or the form below.
  3. Tell us what went wrong and how many times you tried to reach them.
  4. We review within 24 hours.
  5. Approved refunds are processed within 5 to 10 business days.
Start a request on the refund request form (you will need the Lead ID from your email), or email support@annuitywhale.com.

What is not eligible

  • The lead is valid but does not answer or call back.
  • The lead loses interest after initially asking for help.
  • The lead does not meet your own qualification criteria.
  • The request comes in after the 7-day window.
  • The lead simply did not result in a sale.

How refunds are issued

  • Monetary refund for invalid leads or systematic issues.
  • Account credit for minor or first-time issues.
  • Replacement lead where it makes more sense than a refund.

County owners

If you own your county, you get a little extra room: an extended 14-day window to flag a bad lead, priority review, and the option of a replacement lead instead of a refund.

A word about chargebacks

If a charge ever looks wrong, come to us first. This refund process is faster than a card dispute, we approve legitimate requests without a fight, and a chargeback on a valid charge just freezes your account while the card networks sort it out. Talk to us; we will make it right.

If we say no and you disagree

  1. Appeal the decision within 48 hours.
  2. Send any extra detail or evidence.
  3. A senior team member reviews it.
  4. We get you a final answer within 2 business days.
Request a refundSee the quality guarantee

Last updated August 19, 2025. This policy may change; continued use of the service means you accept any updates.