The short version: tell us within 7 days and we credit any lead with bad contact info, a denied request, or a duplicate. No fight. The credit is the full price you paid, it applies to any lead, and it never expires.
When a lead qualifies
- Bad contact information: the phone number is disconnected, wrong, or belongs to a different person.
- Bad email: the address bounces or does not exist.
- Denied request: the person says they never asked for annuity information.
- Duplicate: you received the same person twice within 30 days.
- Wrong county: the lead is outside the county you hold (county holders only).
How to file
- File inside 7 days of receiving the lead. County holders get 14.
- Use the make-it-right link in the lead email, or the form on this page.
- Tell us what went wrong and how many times you tried to reach them.
- We review inside 24 hours.
- Approved credits go out the same day as a code by email, worth the full price you paid, good on any lead.
Start a request on the
make-it-right form (you will need the Lead ID from your email).
What does not qualify
- The lead is real but does not answer or call back.
- The lead loses interest after asking for help.
- The lead does not fit your own criteria.
- The request comes in after the window.
- The lead did not turn into a sale.
That part is the job. We price the introduction, not the close.
How credits work
- A credit is the full posted price of the bad lead.
- It is a code, good on any lead at any price. Use it on a $410 lead with a $235 code and you pay the difference.
- It never expires.
- It is not convertible to cash, and it is not part of a refundable prepaid balance.
- County holders: the credit is applied against your next lead charge.
What is refundable in cash
- Prepaid balance you funded and have not spent. Ask and it comes back, minus nothing. Credits inside that balance stay as credits.
- A county claim that fails verification. If we cannot verify you are a licensed agent in the county, the claim releases and the fee refunds in full. Nothing was delivered, so nothing is kept.
Nothing else is cash. Every buy button on this site says so underneath, so it is never a surprise.
County holders
You get a little extra room: a 14-day window, priority review, and if a bad lead came in as an in-person request, we flag the county's pages and check the form, because that is a problem on our side.
A word about chargebacks
If a charge ever looks wrong, come to us first. This process is faster than a card dispute, we approve legitimate requests without a fight, and a chargeback on a valid charge freezes your account while the card networks sort it out. Write and we will make it right.
If we say no and you disagree
- Reply to the decision within 48 hours.
- Send anything extra: call log, screenshot, what the person said.
- We look at it again, fresh.
- You get a final answer within 2 business days.
Last updated September 2, 2026. This policy may change; continued use of the service means you accept any updates.